Permanent expulsion due to misunderstanding? ...IU ”feels a heavy responsibility” in response to complaints from fans who are extremely frustrated

Singer and actress IU's agency EDAM Entertainment regretfully answered the situation of fans whose tickets were classified as fraudulent transactions and even expelled permanently from the fan club.

　On the 3rd, after explaining the circumstances of the incident, EDAM Entertainment said, "The 'dark history system' was adopted by our company, Mellon Tickets and all the performance teams to further prevent illegal transactions, so we feel a heavy responsibility due to this situation. We feel a heavy responsibility for this incident."

　They continued, "If the fans concerned have felt any discomfort from the process of handling the situation to this public announcement, we would like to express my sincere apologies. We will make every effort to reach an amicable agreement and resolve the issue at the earliest opportunity. We will also do our best and work seriously on the matter of the Korean Consumer Agency reception. We also apologise to all the fans who felt inconvenienced in the process of selling advanced tickets for the performance".

　The agency also said, "We are aware of the suggestions made by fans in relation to advance tickets for performances, including: 1) easing of the confirmation procedure for audiences of an age group that does not meet the criteria for issuing a youth card; 2) showing off the vocation procedure manual; 3) improving customer service for melon tickets; 4) the dark history system, etc.". The company accepted the severe reprimand as an opportunity for good development, accommodated many opinions and reorganised the relevant systems.

　They added "Please understand in advance that it is difficult to announce improvement plans in a short time, as it is a matter of course to prevent additional damage and to be cautious. However, all of us are aware of the need for improvement, so we, Mellon Ticket and the performance team will work together to resolve the issue in order to prepare a good solution. Finally, we will do our best to prevent this from happening again," he added.

　A fan, who revealed that she was an IU fan, stated that she made a ticket reservation but had a problem during the payment process, so her friend transferred the money on her behalf, and then she explained several times that the ticket was classified as an illegal ticket, and even on the day of the performance, she was unable to attend the performance and did not receive a full refund. He revealed that he was unable to attend the performance and did not receive a full refund. He also reported that he had been permanently expelled from the fan club, which was controversial.